Privacy Policy
Master Inspector Association of Canada Effective Date: March 28, 2026
At the Master Inspector Association of Canada (referred to as “RMIA”, “we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.
1. Scope
This Privacy Policy applies to all personal information collected, used, or disclosed by MIAC through our websites (including any Canadian Master Inspector domain), membership applications, training programs, events, communications, and other services.
2. What Personal Information Do We Collect?
We may collect the following types of personal information:
- Contact information: Name, email address, phone number, mailing address.
- Professional information: Business name, inspection company details, years of experience, qualifications, certifications, and professional background.
- Membership and account information: Membership application details, payment information (processed securely via third-party providers like Stripe), login credentials (if applicable).
- Website and technical information: IP address, browser type, device information, cookies, and usage data when you visit our site.
- Communication records: Inquiries, support requests, feedback, and correspondence with us.
- Other information: Any additional details you voluntarily provide (e.g., in forms, surveys, or event registrations).
We only collect information that is necessary for the purposes identified at the time of collection.
3. How Do We Use Your Personal Information?
We use your personal information for the following purposes:
- Processing and managing your membership application and ongoing membership.
- Providing access to member benefits, including directory listing, training, CPD (Continuing Professional Development), standards, networking, and advocacy.
- Communicating with you about membership, events, training opportunities, and important updates.
- Processing payments and managing billing.
- Improving our website, services, and member experience.
- Complying with legal and regulatory obligations.
- Any other purpose to which you have consented.
4. Consent
We obtain your consent before or at the time we collect your personal information, unless consent is not required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may impact your ability to access certain services or membership benefits.
5. Disclosure of Your Personal Information
We may disclose your personal information to:
- Third-party service providers who assist us (e.g., website hosting, payment processors, email service providers, training platforms) — these providers are contractually obligated to protect your information.
- Other Master Inspector Association chapters (Australia, New Zealand, etc.) where necessary for network-wide services.
- As required by law or to protect our legal rights.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Storage and Security
Your personal information is stored securely in Canada or in jurisdictions with comparable privacy protections. We use reasonable administrative, technical, and physical safeguards to protect your information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
7. Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once no longer needed, we securely delete or anonymize it.
8. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent (subject to limitations).
- Complain about our handling of your personal information.
To exercise these rights, please contact us using the details below.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy (if you add one later).
10. Links to Third-Party Sites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third parties.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Privacy Officer Master Inspector Association of Canada Email: privacy@rmia.ca
You may also contact the Office of the Privacy Commissioner of Canada if you are not satisfied with our response.